Here at Coal Coast Magazine, we take the utmost care to ensure all information is correct at time of publication. As a local magazine that supports locals we do our best to involve our contributors, advertisers and clients in every part of the publication process, and we pride ourselves on our positive-minded, accurate and up-to-date content.
If you feel we’ve gotten something wrong, we take your complaints very seriously and work hard to resolve them quickly and efficiently.
Complaints may relate to articles, editorials, letters, images and other published material and can be made by any person or business.
Complaints should be made within 30 days of the relevant material and emailed to info@coalcoastmagazine.com with the date and title of the story, image or material that you wish to complain about.
Please include whether the content is online or in print and where possible the contributor’s name. Include why you are complaining and the grounds for complaint and any evidence or inaccuracy, offence, error, defamation or any other misinformation or breach of the journalists’ code of ethics. State if the complaint involves you or relates to someone else.
If it is determined that we have made an error, we will happily provide a right of reply from the complainant, where inaccuracies can be amended on our website. We do provide all our contributors final approval on all images, editorial and advertorial content to avoid mistakes being made, so if the complaint is a change of heart rather than an inaccuracy on our behalf, we are unable to comply with such requests after the publication is printed.
We provider advertisers an extensive approval process to avoid errors, but if you believe a mistake has been made, or feel something isn’t quite right you can lodge a complaint by emailing us at info@coalcoastmagazine.com
On addressing your complaint we will consider:
Coal Coast Magazine will make a determination and address the complaint by contacting the advertiser to cease publication of the advertisement in future issues, or removing it from the website if deemed necessary. If not deemed necessary, the complainant will be notified that the complaint has been dismissed.
More information about proper advertising standards can be found here.
If you need more information about anything above, please feel free to email us at info@coalcoastmagazine.com
We acknowledge the Traditional Custodians of the Dharawal Country. We pay respect to Elders past, present and emerging. The original storytellers.
Proudly funded by the NSW Government
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